---
title: Failed Payments
description: When you pay for a purchase on our website and receive the message “Failed Payment,” it means our system is unable to charge your credit card. So, even if you tried to pay 2 or 3 times and got the…
url: "https://onsego.com/docs/failed-payments/"
updated: "2025-10-14"
category: Payments
---

# Failed Payments

When you pay for a purchase on our website and receive the message “Failed Payment,” it means our system is unable to charge your credit card.

So, even if you tried to pay 2 or 3 times and got the “Failed Payment” message, your credit card was NOT charged.

Unfortunately, we cannot influence the payment process.

If this happens to you, please follow these suggestions:

- Choose PayPal instead of a credit card. PayPal payments are free for you; we cover all costs.
- Purchase an Onsego Gift Card to pay for your plan.
- Use an American Express Bluebird card. You can add cash to this card at any Walmart, and is easily accepted online.

Last Updated on October 14, 2025