---
title: Unable to Make a Payment
description: "Unfortunately, when the payment processing company declines a transaction on behalf of your bank or card issuer, it does not tell us why. If this happens to you, please follow these suggestions: - Choose PayPal instead of a credit card. …"
url: "https://onsego.com/docs/unable-to-make-a-payment/"
updated: "2025-10-14"
category: Payments
---

# Unable to Make a Payment

Unfortunately, when the payment processing company declines a transaction on behalf of your bank or card issuer, it does not tell us why.

If this happens to you, please follow these suggestions:

- Choose PayPal instead of a credit card.  You can use PayPay even if you don't have an account with them. Here is how: [https://help.onsego.com/article/364-use-paypal-without-an-account](https://help.onsego.com/article/364-use-paypal-without-an-account). PayPal payments are free for you; we cover all costs.
- Purchase an Onsego Gift Card.
- Use the prepaid American Express Bluebird debit card. You can add cash to this card at Walmart. It is accepted online.

Alternatively,

- Purchase the Amazon Gift card and send it to support@onsego.com. Then send us an eGift code from Amazon, and we will activate your account manually.

Last Updated on October 14, 2025