---
title: Why was my card declined?
description: "Sometimes, a credit/debit card is declined for reasons unknown to us. If this happens to you, please follow these suggestions: - Check if you added all the needed information, including the CVV/CVC code. - Check if the cardholder’s Street Address…"
url: "https://onsego.com/docs/why-was-my-card-declined/"
updated: "2025-10-14"
category: Payments
---

# Why was my card declined?

Sometimes, a credit/debit card is declined for reasons unknown to us. If this happens to you, please follow these suggestions:

- Check if you added all the needed information, including the CVV/CVC code.
- Check if the cardholder’s Street Address and Zip Code are correct.
- Check if the Expiration Month and Year are correct.

Choose a different payment method:

- Choose PayPal instead of a credit card. PayPal payments are free for you; we cover all costs.
- Purchase an [Onsego Gift Card](https://onsego.com/gift-card/) to pay for your plan.

Last Updated on October 14, 2025