My Account

• How to change your password
• I'm having trouble logging into my account
• Reset password
• Can I access my account on Android or iPhone
• Website keeps saying I need to subscribe but I have an active account
• What happens when my plan expires
• How to Contact Onsego
• Can I call you?
• Speed up or slow down video lessons
• How do I adjust the volume of a video. Solution to no audio
• Course Completion Report
• How to change my email or my name
• Frequent video buffering
• Problem with sound. How to adjust sound
• How do I check when my plan expires?
• How to take notes
• You are unauthorized to view this page
• Can I use Onsego on two devices?
• I can not access my account
• Website says Unknown email address
• I'd like to see when my account expires
• Why Onsego logs me out
• How can I upgrade my plan?
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Getting Started

• Where to begin with GED Prep
• Will I receive anything via snail mail or do I need to download some software?
• Do I get access to everything all at once or do I have to wait?
• How to Save Your Progress
• How to check your quiz scores?
• How to use the Onsego Prep Course
• How long do I need to prepare to take the GED exam?
• Can you suggest free GED Prep?
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Payments

• What Forms of Payment Do You Accept?
• What to do if my credit card is declined
• Are my credit card details safe?
• How to renew my subscription?
• How can I get a refund?
• Failed Payments
• Unable to Make a Payment / Payment Errors
• Paying with Pre-Paid Cards
• Why was my card declined?
• Can I pay with the Onsego Gift Card?
• Alternative Payments
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GED Test Related

• Contact GED Test Customer Service
• Is the GED accepted in my state?
• Is Onsego accepted in my state?
• Do you offer the GED test?
• How many times can I take the GED test
• How to schedule your GED test
• I have a question, can you call me?
• How to sign up for the GED exam?
• What is the GED passing score
• How much is the GED exam?
• I'm ready to take the GED test. Where can I register?
• Which states offer free GED testing?
• Transcript of your GED Diploma
• Financial Aid for GED
• How to take the GED test online
• Can a 16 year old sign up for the Onsego Prep Course?
• Can a non-citizen take the GED test?
• Can I take the GED test if I am 16?
• What kind of computer do I need to take the GED test?
• Do I get a GED Certificate or Diploma from Onsego?
• Do you provide a laptop? How to get a free laptop
• Can a GED representative call me?
• What's the cost of the GED test?
• I’m an overseas student; can I take the GED test?
• I'm not an U.S. citizen, can I take the GED test?
• IEP and the GED Test
• Learning Disabilities and the GED Test
• Can I take the GED Test in Spanish?
• Is there an assigned GED testing location according to address?
• How do I take just the GED test?
• Can I take my online GED test at home?
• How can I get a copy of my GED?
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GED Ready Related

• What is the GED Ready test?
• Where can I buy the GED Ready test?
• How many times can I take the GED Ready test?
• GED Ready Results
• Differences between the GED test and the GED Ready practice test
• How to redeem your GED Ready vouchers
• How to order free GED Ready vouchers
• When I can get my GED Ready vouchers
• Can I use the GED Ready Vouchers to pay for the GED exam?
• How to connect your GED Ready Report with Onsego
• Is there an age requirement?
• Is it possible to re-take the GED Ready Test
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Onsego course

• What is included in my plan?
• Can I see a sample lesson?
• How long does it take to get my GED?
• Does Onsego work on Android/iPhone or only on a computer?
• Can I get my GED if I left school many years ago?
• How to start with the Onsego Prep Course
• What if I'm not ready to pass the test after 6 months?
• Will I get my free calculator?
• Do I need to download some software to take the Onsego course?
• Can two people use one Onsego account?
• Can I use Onsego on two devices?
• In Onsego also available in Spanish?
• I can not access my account
• Incorrect or wrong answer
• Report a problem with a course
• How to registering my child
• How long do I have access to Onsego?
• Is Onsego updated? Is everything on here from 2022?
• How long has Onsego been in business?
• Is there an age requirement?
• How I can check my quiz former scores?
• How can I upgrade my plan?
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Gifting Onsego

• How to buy and redeem Onsego Gift Card
• Redeem Onsego Gift Card
• Do you offer gift certificates?

HiSET

• How to register for the HiSET test
• How to contact HiSET support
• The HiSET has 5 subjects; can Onsego prepare me for the HiSET test?
• Can I prepare for the HiSET with Onsego?
• Do you offer the HiSET test?