My Account

• How to change your password
• I'm having trouble logging into my account
• Reset password
• Can I access my account on Android or iPhone
• Website keeps saying I need to subscribe but I have an active account
• What happens when a membership expires
• How to Contact Onsego
• Can I call you?
• Speed up or slow down video lessons
• How do I adjust the volume of a video. Solution to no audio
• My Progress Report
• How to change my email or my name
• Frequent video buffering
• Problem with sound. How to adjust sound
• How do I check when my plan expires?
• You are unauthorized to view this page-message
• How to take notes
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Getting Started

• Where to begin with GED Prep
• Will I receive anything via snail mail or do I need to download some software?
• Do you have GED practice tests?
• Do I get access to everything all at once or do I have to wait?
• How to Save Your Progress
• Quizzes. How to check the correct answer and explanation
• How to use Onsego Prep Course
• How long do I need to prepare to take the GED exam?
• Can you suggest free GED Prep?
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Payments

• What Forms of Payment Do You Accept?
• What to do if my credit card is declined
• Are my credit card details safe?
• How to renew my subscription?
• How can I get a refund?
• Failed Payments
• Unable to Make a Payment / Payment Errors
• Paying with Pre-Paid Cards
• Why was my card declined?
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GED Test Related

• Contact the GED test customer service
• Is the GED test accepted in my state?
• Is Onsego accepted in my state?
• Do you offer the GED test?
• How many times can I take the GED test
• How to schedule your GED test
• I have a question, can you call me?
• How to sign up for the GED exam?
• What is the GED passing score
• How much is the GED exam?
• I'm ready to take the GED test. Where can I register?
• Which states offer free GED testing?
• Transcript of your GED Diploma
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GED Ready Related

• What is the GED Ready test?
• Where can I get the GED Ready test?
• How many times can I take the GED Ready test?
• GED Ready Results
• Differences between the GED test and the GED Ready practice test
• How to redeem your GED Ready vouchers
• How to get my GED Ready vouchers

Onsego course

• What is included in my plan?
• Can I see a sample lesson?
• How long does it take to get my GED?
• Does Onsego work on Android/iPhone or only on a computers?
• Can I get my GED if I left school many years ago?
• How to start with the Onsego Prep
• Onsego For Organizations and Teachers
• What if I'm not ready to pass the test after 6 months?
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Gifting Onsego

• How to give Onsego as a Gift
• Status of your Gift Card
• Can I buy a gift for myself?
• How can I send a purchased gift to someone else?
• You are unauthorized to view this page-message
• A gifting email didn’t come
• Recipient didn't receive a gifting email