I can not access my account

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If you can’t access your account and you get an error message “Unknown email address. Check again or try your username.” but you paid for the Onsego courses, it means that there is a typo in your email address that you used when you signed up.

Your account exists, but it’s assigned to an incorrect email address.

You can easily confirm that by checking your emails. When you sign up for the Onsego plan, our system sends you two welcome emails; if you didn’t receive them, your email in our database is incorrect.

Please get in touch with us, let us know your full name, your correct email address, and the date you purchased the Onsego plan.

We will correct the typo, and you can continue using your Onsego account.

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