This Privacy Policy explains how Onsego (“Onsego,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit onsego.com, create an account, use our educational services, contact our support team, or otherwise interact with our services.
By using our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
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- Name
- Email address
- Mobile phone number, if you choose to provide one
- Username and account information
- Information related to purchases and transactions
- Customer support requests and communications
- Information you provide through forms, surveys, reviews, or other features of our services
We may also automatically collect certain technical information when you use our website or services, including your IP address, browser type, device type, operating system, referring and requested URLs, and information about how you interact with our website.
2. How We Use Your Information
We may use personal information to:
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- Provide and maintain our services
- Create and manage user accounts
- Process purchases and transactions
- Provide customer support
- Respond to questions and requests
- Communicate important information about our services or your account
- Send SMS customer support messages when you specifically opt in to receive them
- Improve our website, educational services, and customer experience
- Analyze how our services are used
- Prevent fraud, protect our services, and maintain security
- Comply with applicable laws and legal obligations
- Send marketing communications where permitted by law and in accordance with your communication preferences
3. SMS Communications
If you provide your mobile phone number and opt in to receive an SMS from Onsego, we may use your phone number to send you an initial text message related to your support request. Additional SMS messages may be exchanged if you choose to continue the conversation by text.
Onsego does not use this SMS opt-in to enroll you in promotional or recurring marketing text messages.
Message and data rates may apply depending on your mobile service plan. You can reply STOP to opt out of SMS communications or HELP for assistance.
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Mobile phone numbers and SMS consent information will not be sold or shared with third parties for their marketing or promotional purposes.
We may use service providers to deliver and manage SMS communications on our behalf. These providers may process your mobile phone number and message content only as necessary to provide those services.
4. Marketing Communications
We may send you information about Onsego products, services, updates, offers, or promotions where permitted by law.
You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those emails.
Consent to receive customer support SMS messages does not constitute consent to receive SMS marketing messages.
5. How We Share Information
We may share personal information with service providers that perform services on our behalf, such as payment processing, website hosting, customer support, communications, data management, security, and analytics.
These service providers receive access only to information reasonably necessary to perform their services for us and are expected to handle that information appropriately.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws, regulations, legal processes, or government requests
- Detect or prevent fraud, security incidents, or illegal activity
- Protect the rights, property, or safety of Onsego, our users, or others
- Enforce our Terms and Conditions
If Onsego is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties for their marketing or promotional purposes.
6. Payment Information
Purchases may be processed through third-party payment providers. Payment information submitted directly to a payment provider is handled according to that provider’s privacy policy and security practices.
We may receive information about the transaction, such as confirmation of payment, purchase details, and other information necessary to provide the purchased services.
7. Analytics and Cookies
We may use analytics services and similar technologies to understand how visitors use our website and services.
These technologies may collect information such as your device type, browser, IP address, pages visited, referring pages, and interactions with our website.
You may be able to control cookies and similar technologies through your browser settings and any privacy controls made available on our website. Disabling certain technologies may affect the functionality of some features.
8. Third-Party Services and Links
Our services may contain links to third-party websites or use services provided by third parties.
We are not responsible for the privacy practices of third-party websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Onsego’s services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
If you believe that a child under 16 has provided personal information to us, please contact us at support@onsego.com.
10. Your Privacy Rights
Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information and other rights provided by applicable law.
To submit a privacy request, contact us at support@onsego.com or use our web form.
We may need to verify your identity before processing certain requests.
11. International Users
Onsego is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Where required by applicable law, we take appropriate measures regarding international transfers of personal information.
12. Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.
However, no method of transmitting or storing information can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to meet legitimate business needs, and to comply with applicable legal obligations. When information is no longer required, we may delete or anonymize it in accordance with our data retention practices.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal requirements.
When we make changes, we will publish the updated Privacy Policy on this page and update the effective date where appropriate.
14. Contact Us
If you have questions about this Privacy Policy or how Onsego handles personal information, please contact us at:
15. Terms and Conditions
Our Terms and Conditions are available at: