Payments
Why was my card declined?
Last Updated: July 21, 2025Sometimes, a credit/debit card is declined for reasons unknown to us. If this happens to you, please follow these suggestions: Check if you added all the needed information, including the CVV/CVC code. Check if the cardholder’s Street Address and Zip Code are correct. Check if the Expiration Month and Year are correct. Choose a different...
Resolve a declined payment
Last Updated: July 21, 2025In order to address a payment that has been declined. If you are unable to determine why your payment was declined, or if you are unable to resolve the issue yourself, it is recommended that you contact the financial institution that issued your credit card or bank. You can do this by calling the support...
How Secure Are Payments with Onsego
Last Updated: July 21, 2025Secure Payments with Onsego: Trust and Safety First When it comes to online transactions, security is paramount. At Onsego, we understand the importance of this, which is why we've partnered with Stripe for all our payment processing needs. Here's why paying for your Onsego courses through Stripe is safe and secure: 1. Advanced Encryption: Stripe...
How do I pay for Onsego in 4 installments?
Last Updated: July 21, 2025To pay in 4 installments, you need to choose the Klarna option on the checkout page. You'll pay your first installment at checkout and subsequent installments on a biweekly basis. These payments are handled by Klarna, so you will need to verify your email, phone number, and debit/credit card with them. Klarna doesn’t accept prepaid...
How to pay with Klarna
Last Updated: July 21, 2025To pay with Klarna in four installments, select Klarna at checkout. You’ll pay the first installment at checkout, and the remaining payments will be charged every two weeks. Klarna manages these payments, so you’ll need to verify your email, phone number, and debit/credit card with them. Prepaid cards are not accepted. See Klarna’s payment terms....
Paying with Prepaid Cards
Last Updated: July 21, 2025Onsego GED® Prep lets you use prepaid cards and nd the easiest option is the Amazon Visa prepaid card. If you are experiencing issues, please read these tips: Some banks may require the registration of prepaid gift cards by name and billing address. There’s a $1 authorization at the time of order to make sure...
Failed Payments
Last Updated: July 21, 2025When you pay for a purchase on our website and receive the message “Failed Payment,” it means our system is unable to charge your credit card. So, even if you tried to pay 2 or 3 times and got the “Failed Payment” message, your credit card was NOT charged. Unfortunately, we cannot influence the payment...
What to do if my credit card is declined
Last Updated: July 21, 2025Sometimes, a credit/debit card is declined for reasons unknown to us. If this happens to you, please follow these suggestions: Check if you added all the needed information, including the CVV/CVC code. Check if the cardholder’s Street Address and Zip Code are correct. Check if the Expiration Month and Year are correct. Choose a different...
How long does a refund normally take?
Last Updated: July 21, 2025When you apply for a refund, we initiate it with Stripe if you paid with a debit card, credit card, or PayPal. They immediately send a request to your bank or card issuer. You see the refund as a credit approximately 2-10 business days later, depending on your bank. Refunds can only be sent back to the...
How to pay for Onsego without a credit card
Last Updated: July 21, 2025Like GED.com, Onsego requires online payment with a credit or debit card. If you don’t have one, you can register online for the American Express Bluebird Card (a free prepaid debit card). Then, you can add funds to your account with cash at any Walmart location. You can sign up here: https://www.bluebird.com/prepaidaccount.
