Login Issues
My account expired and I can’t log in
Last Updated: July 21, 2025If your plan expired and you can’t log in, it likely means it’s been more than 2 months since the expiration date. Accounts are usually removed from our system after that time. But no worries 🙂, we can still help you continue preparing for your GED test! Even though your account is no longer in...
Why does Onsego log me out?
Last Updated: July 21, 2025Onsego allows two open sessions at a time, but both devices have to use the same Wi-Fi network. However, if the second session is open on a device using a different IP address, the older session will be terminated, and one device will show the Onsego login page. In other words, you will be logged...
I forgot my password
Last Updated: July 21, 2025If you forgot your password, you can simply reset it. To do so, follow these 5 steps: Go to the Login Page Click: Forgot password? Enter the email address you used to create the account. Check your email inbox, and click the link in the email you received to reset your password. Enter the new password...
How to change your password
Last Updated: July 21, 2025You can easily change your password at any time. Here are the 5 steps you need to follow to reset your password. Step 1. Go to: Login Page and click “Forgot password?” Step 2. You’ll be prompted to enter the email address associated with the account. Step 3. A message will be sent to your...
Can I use Onsego on my phone and laptop at the same time?
Last Updated: July 21, 2025Yes, you can use Onsego on 2 devices simultaneously if both devices use the same Wi-Fi network (have the same IP address). So, you can have 2 sessions open at a time. But if you also want to log in on your laptop (3rd device), the oldest session will be terminated. Keep in mind that...
I can not access my NEW account
Last Updated: July 21, 2025If you cannot access your account, but you paid for the Onsego course, it means that there is a typo in the email address that you used when you signed up. Your account exists, but it’s assigned to an incorrect email address. You can easily confirm that by checking your emails. When you sign up...
How to reset a password
Last Updated: July 21, 2025If you forgot the password to your account, no problem. You can easily reset it. Here are the 5 steps you need to follow to reset your password. Go to: https://app.onsego.com/. Click on the "Forgot Password?" link. Enter the email address you used to create the account. Check your email inbox, and click the link...
How to change my email or my name
Last Updated: July 21, 2025You can easily change the name or email associated with your Onsego account. To do so, log in to your account and click on the My Account menu item. This menu item is located in the top right corner. You will be redirected to the My Account page. Here, you can make the desired changes....
Website says Incorrect user or password
Last Updated: July 21, 2025If you get an error message.” Your username or password was incorrect.” and you can’t reset it; you need to check for these errors: 1. Make sure there is no typo in the email you are trying to use. The email is only valid if it’s entered in an exact way. So, the solution to...
I’m having trouble logging into my account
Last Updated: July 21, 2025If you have trouble logging in, please try resetting your password. To do so, follow these 5 steps: Go to the Login age Click: Forgot password? Enter the email address you used to create the account. Check your email inbox, and click the link in the email you received to reset your password. Enter the new password...
