Tech Issues Archives – Onsego

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About Onsego

35

How Onsego Works
What is Onsego?
Is Onsego accredited and certified?
Is Onsego accepted in my state?
Is Onsego updated for 2025?
Can I buy an Onsego course for one subject?
What’s the difference between Onsego plans?
Can I get my GED in 2 months?
Does Onsego teach what’s on the GED test?
How many times can I take a practice test?
What is Onsego GED prep phone number?
Does Onsego have instructors?
What’s Onsego price?
How long is the Onsego course?
Can I get a GED in 1 month?
How to start with Onsego
How to register my child
What if I’m not ready to pass the test after 6 months?
How long do I have access to Onsego?
Can two people use one Onsego account?
How can I call Onsego?
Do you have GED practice tests?
Can a 16-year-old sign up for the Onsego Prep Course?
How long has Onsego been in business?
How do I get the GED test?
What is included in the Onsego plan?
Is Onsego legit?
Does Onsego have an age requirement?
Where to begin with GED Prep
Do I need to buy books after enrolling in Onsego?
Can I see a sample lesson?
Does Onsego offer the GED test?
How long does it take to get my GED?
Brochure about Onsego
How to Contact Onsego

Technical Questions

9

Can I access to everything at once or do I have to wait?
Is Onsego updated?
Will I get my free calculator?
Can I use Onsego on two devices?
Will I receive textbooks?
Is Onsego also available in Spanish?
Do you provide a laptop? How to get a free laptop
Does Onsego work on Android/iPhone or only on a computer?
Do I need to download some software?

GED Test Rules

10

How to get my GED?
How to take the GED test?
Do you offer the GED Test?
Can I get my GED if I left school many years ago?
Can I take the GED test online in a different state?
How to contact GED Testing Service?
Can a GED representative call me?
I have a question about the GED test. Can you call me?
How to register for HiSET accommodations
Contact GED Customer Service

Lessons & Quizzes

30

How to adjust the Formula Sheet and PDFs
How to open lesson videos in full screen
Practice Test Results Don’t Show
How to get started with Onsego courses
What are “Can I Skip It” quizzes?
How to use the AI prep helper?
Completed and Uncompleted Lessons
Note taking system
Where Are Flashcards?
How Does the Essay Checker Work
What is a “Report Card” in the Practice Tests module?
Text to Speech, Read Aloud Onsego Quizzes
What is the Virtual AI Tutor?
I don’t understand some questions in the “Can I skip it” Quiz
Where are Strong And Weak Areas Reports?
How to save your progress
I answered questions correctly and it is recorded as incorrect
Calculator doesn’t work
How to find a lesson
How is a score report calculated?
Where are my notes?
I want to skip some lessons
How to take notes
Can you reset my course and account?
How to generate a report with all my scores
What to do if I don’t understand a lesson
What is the “Strong & Weak Areas” report in practice tests?
How can I check my previous quiz scores?
How to check a quiz correct answer and explanation
Do I need to retake the whole practice test if I miss a few questions, or can I keep going?

Login Issues

11

I forgot my password
How to change your password
How to change my email or my name
How to reset a password
My account expired and I can’t log in
I can not access my NEW account
Can I use Onsego on my phone and laptop at the same time?
Why does Onsego log me out?
I’m having trouble logging into my account
Website says Incorrect user or password
I can’t log in to my account

Gift Cards, Coupons. Codes

4

Can I pay with the Onsego Gift Card?
Do you offer gift certificates?
How to buy an Onsego Gift Card
How to redeem an Onsego Gift Card

Payments

15

What does “Pay in 4 parts with Klarna” mean?
How Secure Are Payments with Onsego
How to pay with Klarna
Paying with Prepaid Cards
How do I pay for Onsego in 4 installments?
How to pay for Onsego without a credit card
How long does a refund normally take?
How can I get a refund and my money back?
Resolve a declined payment
How to pay with PayPal without having an account?
Why was my card declined?
What to do if my credit card is declined
Failed Payments
Unable to Make a Payment
How can I sponsor a student

Tech Issues

21

How to open lesson videos in full screen
Session timed out message
A video says “Sorry. Because of its privacy settings, this video cannot be played here.” What should I do?
Practice Test Results Don’t Show
How to Activate the TI-30 XS calculator
How to enable dark mode?
How to Clear the Cache and Cookies in Your Web Browser
How do I adjust the volume of a video?
Why don’t I see a calculator in lessons?
Verification of Student Enrollment
No sound in videos
Speed up or slow down video lessons
Practice Test marked my answer as incorrect
Videos are not working
Frequent video buffering
Quizzes don’t load
Can I receive confirmation that I am enrolled?
Proof of enrollment
Report a problem with a course
Course Completion Report
I don’t see my courses

Onsego Renewals

8

How to renew my subscription?
I missed the renewal email
My course disappeared
What happens when my plan expires
When does my plan expire?
What if my membership is about to expire and I need a short extension?
What if my membership is about to expire and I need a short extension?
I don’t see my progress

GED Ready Vouchers

9

Voucher code doesn’t work
Where are voucher codes I downloaded previously?
Not a valid coupon
Can I use the GED Ready Vouchers to pay for the GED exam?
How many times can I use 1 voucher?
I’m an Onsego student; how do I get Ready vouchers for free?
How To Avoid Incorrect GED Ready Voucher Code Error
How to download my free GED Ready vouchers
How to redeem your GED Ready vouchers

GED Ready Tests

12

Where do I take the GED Ready test?
Where can I find GED Ready tests?
No Green Zone Result on the GED Ready test-What to do
What’s a Skills To Improve Report?
GED Ready Results
What is the GED Ready test?
Differences between the GED test and the GED Ready test
Where can I buy the GED Ready test?
How Long Are GED Ready Results Valid?
Can I retake the GED Ready test?
How many times can I take the GED Ready test?
How to connect your GED Ready Report with Onsego

GED Requirements, Fees

18

Can I take the GED test if I am 16?
Can I use my high school credits for the GED Diploma?
I’m not a U.S. citizen, can I take the GED test?
Can I take the GED test without taking a course?
What’s the cost of the GED test?
GED Accomodations
Learning Disabilities and the GED Test
How much is the GED exam?
Is the GED accepted in my state?
Which states offer free GED testing?
IEP and the GED Test
Can I take the GED Test in Spanish?
Financial Aid for GED
Can I pay someone to take my GED test for me?
How many times can I take the GED test
I’m an overseas student; can I take the GED test?
What kind of computer do I need to take the GED test online?
Can a non-citizen take the GED test?

Scheduling GED Test

8

How to schedule the GED test
How to take the GED test online
Can I take my online GED test at home?
Where can I sign up for the GED exam?
Is there an assigned GED testing location according to address?
I’m ready to take the GED test. Where can I register?
What are ID Requirements for the GED test?
Can I pay the GED test fee for someone else?

GED Scores and Diplomas

9

How do I get a printed copy of my GED diploma
How do I get a GED diploma?
Do I get a GED degree from Onsego?
I failed the GED, what to do
How can I get a copy of my GED?
What to do if you didn’t pass the GED test
Do I get the GED diploma for attending the Onsego classes?
Transcript of my GED Diploma
What is the GED passing score

HiSET

6

Will Onsego prepare me for the HiSET test?
Do you offer the HiSET test?
How to register for the HiSET test
HiSET Online Test Requirements
How to contact HiSET support
The HiSET has 5 subjects, can I use Onsego courses?

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Tech Issues

No sound in videos
Speed up or slow down video lessons
Practice Test marked my answer as incorrect
Videos are not working
Frequent video buffering
Quizzes don’t load
Can I receive confirmation that I am enrolled?
Proof of enrollment
Report a problem with a course
Course Completion Report

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Onsego offers GED® Test prep. GED Testing Service recognizes Onsego as a trusted publisher that has developed curriculum materials that fully align with the GED test.

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